NetApp Certified Storage Associates (NCSA) must provide technical support for NetApp products as part of a systems integration team. They manage and perform (full and snapshot) backups with SnapProtect, which includes using CommCell Console, CommServe, MediaAgent, and iDataAgent. They must also maintain and provide data storage, data streams and deduplication policies for VMware and guest operating systems.
The primary responsibility of NetApp Certified Storage Associates is to provide Tier 3 support for NetApp products. They must also offer email and phone support and escalate issues when necessary.